Return and Refund Policy

At emberslippers.com, we are committed to ensuring our customers are completely satisfied with every purchase. We understand that there may be occasions when an item does not meet your expectations, and we want to make the process of returning or exchanging your purchase as straightforward and convenient as possible.

If you wish to return a product, it is important that the item is in its original condition. This includes being unused, unworn, and in the same packaging it was delivered in. All original tags, labels, and protective materials should remain intact to ensure that the product can be restocked. Returns that do not meet these conditions may not be accepted, as they could compromise the quality and integrity of the product.

Customers may request a return for various reasons, such as sizing issues, style preferences, or simply a change of mind. We recommend reviewing the product details carefully before making a purchase, but if a return becomes necessary, we strive to process your request efficiently. Each return is carefully inspected upon receipt to verify that the item meets our return requirements.

Once your return is approved, a refund will be issued for the purchase price of the product. The refund will be processed through the original payment method used during checkout. Please note that only items purchased directly from emberslippers.com are eligible for our return and refund policy. Products purchased from third-party sellers or other platforms may be subject to different policies.

Exchanges are also available for customers who wish to receive a different size or style. In this case, a new order can be arranged once the original item is returned and approved. Our team is here to guide you through the process and ensure that your exchange meets your expectations.

We encourage customers to carefully review their orders upon arrival and contact us promptly if there are any issues. Open communication allows us to address concerns quickly and provide a solution that works for both parties. Our goal is to maintain a seamless shopping experience while offering peace of mind with every purchase.

At emberslippers.com, customer satisfaction is our top priority. We are dedicated to providing high-quality products and a reliable, hassle-free return and refund process. By adhering to these guidelines, we can continue to ensure that every customer receives the level of service and quality they expect, making your shopping experience with us as enjoyable and confident as possible.